LFD LeadFileDirect

Privacy

LeadFileDirect Privacy Policy

Effective Date: July 22, 2026

This Privacy Policy explains how Queue North Technologies LLC (“Queue North,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with:

  • The website leadfiledirect.com
  • LeadFileDirect-branded business-prospect products
  • Purchases made through our hosted checkout pages
  • Product fulfillment, customer support, and related communications

For purposes of this Privacy Policy, “LeadFileDirect” refers only to the branded product line and website through which Queue North markets these products. LeadFileDirect is not a separate legal entity.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected when you:

  • Visit leadfiledirect.com
  • Purchase a LeadFileDirect-branded product
  • Use a Queue North-hosted or third-party-hosted checkout page
  • Receive a purchased file
  • Contact us by email
  • Submit a support, legal, refund, or privacy request

It also explains how Queue North handles publicly available business information used to compile LeadFileDirect-branded prospect files.

2. Information We Collect

Information You Provide

When you make a purchase or communicate with us, we may collect:

  • First and last name
  • Business or organization name
  • Email address
  • Telephone number
  • Billing address
  • Products purchased
  • Order amount
  • Invoice and payment status
  • Purchase and delivery dates
  • Support communications
  • Refund, dispute, or legal-request information
  • Any other information you voluntarily provide

The LeadFileDirect marketing website does not use customer accounts or a website contact form. Customers may contact Queue North by email.

Payment Information

Checkout and payment processing are provided through Zoho Billing and Stripe.

Complete payment-card and bank-account credentials are entered through the hosted checkout and payment systems operated by those providers. Queue North does not intentionally collect or store complete card numbers or complete bank-account credentials on leadfiledirect.com.

Queue North may receive limited payment and transaction information, such as:

  • Payment status
  • Payment amount
  • Transaction date
  • Payment method type
  • Masked payment-account information
  • Invoice number
  • Refund or dispute status

Zoho and Stripe process transaction information according to their own privacy notices and service terms. Stripe states that personal data is shared with relevant entities during payment transactions, while Zoho’s payment services describe processing customer information for payment handling, fraud prevention, chargebacks, and related services.

Technical Information

When you visit the website or a hosted checkout page, Queue North and its service providers may automatically receive limited technical information, including:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Date and time of access
  • Referring page
  • Security and server-log information

Queue North does not currently use advertising pixels or behavioral analytics tools on the LeadFileDirect marketing website.

Website-hosting, security, checkout, and payment providers may use cookies or similar technologies required to operate, secure, and protect their services under their own privacy and cookie policies.

3. Public Business Information Used in Our Products

Queue North compiles LeadFileDirect-branded business-prospect products from public business sources.

These sources may include:

  • Official state business-registration records
  • Official licensing records
  • Business websites
  • Public business contact pages
  • Public municipal or county records
  • Other lawful public business sources

The information may include:

  • Business name
  • Industry or business category
  • Public business telephone number
  • Business website
  • Business address
  • City, state, ZIP code, and county
  • Publicly identified business-contact name
  • Business title or role
  • Public business email address
  • Verification date or dataset edition
  • Other publicly available business information

Queue North does not represent that businesses or contacts appearing in these files have opted in, requested contact, or consented to receive marketing communications.

4. How We Use Information

Queue North may use collected information to:

  • Process purchases
  • Create invoices and transaction records
  • Confirm payments
  • Prevent fraud and abusive transactions
  • Prepare and deliver purchased XLSX files
  • Track Annual Access deliveries
  • Prevent the same customer from receiving duplicate prospects
  • Provide customer support
  • Respond to delivery problems
  • Evaluate refund or replacement requests
  • Maintain financial and accounting records
  • Respond to privacy, legal, and regulatory requests
  • Enforce the LeadFileDirect Product Terms of Use
  • Protect Queue North, its customers, and its systems
  • Maintain and improve product quality
  • Verify and update public business information
  • Comply with applicable legal obligations

We limit collection and retention to information reasonably needed for these purposes. The FTC recommends that businesses understand what personal information they maintain, collect only what they need, secure it, dispose of it appropriately, and plan for security incidents.

5. How We Disclose Information

Queue North may disclose information to the following categories of recipients.

Service Providers

We may provide information to companies that support our operations, including:

  • Zoho Billing
  • Zoho Books
  • Zoho CRM
  • Stripe
  • Website-hosting and security providers
  • Email-hosting providers
  • Cloud-storage providers
  • Accounting and bookkeeping providers
  • Information-technology providers
  • Legal and professional advisers

These providers receive information as necessary to perform services for Queue North.

Legal and Safety Disclosures

Queue North may disclose information when reasonably necessary to:

  • Comply with a law, court order, subpoena, or legal process
  • Respond to a government or regulatory request
  • Investigate fraud, misuse, or security incidents
  • Protect the rights, property, or safety of Queue North or others
  • Enforce agreements
  • Establish, exercise, or defend legal claims

Business Transactions

Information may be disclosed as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction involving Queue North.

Any successor handling the information would remain subject to applicable law and the commitments governing the information at the time of transfer.

6. Sale and Behavioral Advertising

Queue North does not sell customer or website-visitor personal information for money.

Queue North does not currently:

  • Use customer information for cross-context behavioral advertising
  • Allow advertising networks to track visitors through leadfiledirect.com
  • Use third-party advertising pixels on the LeadFileDirect marketing website

This section applies to information about LeadFileDirect customers and website visitors.

It does not mean that Queue North does not sell LeadFileDirect-branded data products. Those products consist of public business information and are the products customers purchase from Queue North.

7. Cookies and Similar Technologies

The LeadFileDirect marketing website does not intentionally use analytics or advertising cookies.

Essential technologies may still be used by:

  • Website-hosting providers
  • Security providers
  • Zoho-hosted checkout pages
  • Stripe
  • Other providers needed to complete and secure a transaction

Those providers control their own technologies and describe their practices in their respective privacy and cookie notices.

8. Data Retention

Queue North retains information for as long as reasonably necessary to:

  • Process and document transactions
  • Deliver purchased products
  • Administer Annual Access
  • Provide support
  • Maintain delivery and duplicate-control records
  • Comply with accounting, tax, legal, and regulatory obligations
  • Resolve disputes
  • Enforce agreements
  • Protect against fraud or abuse

Retention periods may differ depending on the type of information and the purpose for which it is maintained.

Queue North may retain records after a customer relationship ends when reasonably necessary for legal, accounting, security, contractual, or operational purposes.

9. Data Security

Queue North uses reasonable administrative, technical, and organizational measures designed to protect information against:

  • Unauthorized access
  • Improper use
  • Unauthorized disclosure
  • Alteration
  • Loss
  • Destruction

These measures may include:

  • Access controls
  • Account authentication
  • Restricted employee or contractor access
  • Secure hosted payment processing
  • Reputable cloud and software providers
  • Audit and transaction records
  • Reasonable backup and recovery procedures

No website, email system, cloud platform, transmission method, or storage system can be guaranteed to be completely secure.

10. Your Privacy Choices and Rights

Depending on where you live and which laws apply, you may have the right to request:

  • Confirmation that Queue North maintains information about you
  • Access to certain personal information
  • Correction of inaccurate information
  • Deletion of certain information
  • Restriction of certain processing
  • A copy of certain information
  • Additional information about how data is used or disclosed
  • Review of a decision relating to a privacy request

These rights are not absolute. Queue North may retain information when permitted or required for:

  • Transaction records
  • Accounting or tax obligations
  • Fraud prevention
  • Legal compliance
  • Contract enforcement
  • Dispute resolution
  • Security
  • Other lawful business purposes

Queue North may ask for information needed to verify your identity and authority before completing a request.

11. Public Business Record Review Requests

If you believe public business information associated with you is inaccurate or should not be included in future LeadFileDirect-branded files, you may request a review by emailing:

[email protected]

Please include:

  • Your name
  • The business name
  • The information in question
  • The reason for the request
  • Information reasonably sufficient to locate the relevant record

Queue North will evaluate the request under applicable law and its data-quality rules.

When appropriate, Queue North may:

  • Correct the information
  • Mark it for additional review
  • Suppress it from future distributions
  • Remove it from future products

A correction or suppression does not require Queue North to recall files that were lawfully delivered before the request was processed.

12. Email Communications

Queue North may use the email address supplied during checkout to send:

  • Order confirmations
  • Invoices
  • Payment notices
  • Delivery messages
  • Download links
  • Annual Access delivery communications
  • Support responses
  • Important product or legal notices

These are transactional or service-related messages.

Queue North will not treat an opt-out from optional marketing messages as an opt-out from communications necessary to complete a purchase, deliver a product, provide Annual Access, or respond to a support or legal request.

13. Third-Party Websites and Services

Leadfiledirect.com and its hosted checkout pages may link to websites or services operated by third parties.

Queue North is not responsible for the privacy, security, or content practices of independently operated third parties.

You should review the privacy notices of services you use, including payment and checkout providers.

14. Children’s Privacy

LeadFileDirect-branded products and leadfiledirect.com are intended for adults conducting legitimate business activities.

They are not directed to children, and Queue North does not knowingly solicit purchases or personal information from children under 13.

If Queue North learns that information was collected from a child inappropriately, it will take reasonable steps to review and delete the information where appropriate.

15. Changes to This Privacy Policy

Queue North may update this Privacy Policy to reflect:

  • Operational changes
  • New products or services
  • Changes in service providers
  • Security changes
  • Legal or regulatory requirements
  • Changes in how information is collected or used

The updated version will be posted with a revised effective date.

Material changes will apply prospectively unless applicable law requires otherwise.

The FTC advises businesses that privacy statements should accurately reflect their actual practices and that businesses must honor the privacy promises they make.

16. Contact Us

Questions, privacy requests, public-business-record review requests, legal notices, and complaints may be submitted to:

Queue North Technologies LLC LeadFileDirect Product Support Email: [email protected]